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Return and Exchange Policy – Mutamed Store

At Mutamed Store, your satisfaction is our top priority. To ensure a reliable shopping experience, we have established a flexible policy that protects the rights of both the customer and the store according to the following guidelines:

1. Timeframes and General Conditions

• Returns: Available within 3 days from the date of receiving the product.

• Exchanges: Available within 7 days from the date of receiving the product.

• Essential Requirement: The original invoice must be presented or attached to benefit from return or exchange services.

2. Items Excluded from Returns and Exchanges

To maintain the nature of certain products, the following items are not eligible for return or exchange (unless there is a clear manufacturing defect):

• Electronic devices, computers (Desktop & Gaming PCs), software, and digital games.

• All types of prepaid cards.

• Custom-built products: Items assembled specifically for the customer (e.g., Custom PC builds). In the event of a return request for reasons other than a manufacturing defect, 20% of the order value will be deducted.

3. Product Condition and Packaging

Returned products must be in their exact original condition:

• Sealed in original packaging, unopened, and unused.

• Must carry all original labels and tags.

• Promotional Offers: Any gifts or promotional items received with the product must be returned in their original condition; otherwise, their value will be deducted from the refund.

Note: Mutamed Store reserves the right to reject any request if the product violates the above conditions, unless a manufacturing defect is proven.

4. Financial Policy and Refunds

• Refunds are processed via the original method of payment.

• Third-Party/Voucher Purchases: Refunds for these transactions will be issued as Store Credit available at Mutamed Store.

• Cash Refund Request (In place of Credit): If a customer requests a cash refund instead of store credit for purchases made via a third party, a 10% fee will be deducted to cover administrative and operational costs.

• Order Cancellation: If an order is canceled after payment but before shipping, the customer bears the electronic payment gateway fees.

• Processing Time: Refunds take between 7 to 14 business days, depending on the bank or payment service provider’s policy.

5. Shipping and International Services

• Accepting the shipment from the courier is considered an acknowledgment that the package arrived in good external condition.

• Shipping fees, taxes, and customs duties are non-refundable (except in cases of manufacturing defects).

• If a shipment is refused without a valid reason, shipping costs (round trip) and payment gateway fees will be deducted from the refund.

• International Shipping: International orders are not eligible for return or exchange unless a manufacturing defect is confirmed.

6. Warranty and Refurbished Products

• Refurbished Products: Once the packaging of a refurbished product is opened, it is considered "used" and cannot be returned or exchanged. It is only subject to our approved warranty and maintenance terms.

• Gaming Accessories: Accessories (such as PlayStation or Xbox controllers) are covered by a limited warranty of 10 days from the date of receipt.

• Warranty Exclusions: The warranty is void in cases of misuse, breakage, liquid damage, or attempted repairs at unauthorized service centers.

7. Financial Transaction Protection (Anti-Fraud)

Mutamed Store reserves the right to immediately cancel any purchase flagged as "fraudulent" or "suspicious" by our verification systems before delivery. In such cases, the amount will be refunded to the cardholder minus all administrative and gateway fees. The user acknowledges full responsibility for protecting their card data.

8. How to Request Service

Please contact us via:

• Unified Number: +966599076302

• Email: [email protected]

• We will coordinate the pickup of the product through our shipping representative.

Thank you for choosing Mutamed Store.